As part of celebrations for the just ended Global Customer Service Week celebrations, the entire management of Tigo Ghana last week worked in their customer care shops across the country.
At separate events including working from the shop and cocktails at the Movenpick Ambassador Hotel in Accra, the management of Tigo responded various questions and comments by customers.
“Customer satisfaction is essential to this business, it is at the heart of our operations. We consistently need to know how their needs are changing and offer them the right digital solutions and support, said the CEO, Roshi Motman.
In response to network coverage, she said the company was putting in place several investments to build a quality and resilient network.
As part of the customer experience week celebrations, the company organised several activities including a health walk, customer clinics and also provided food and drinks to over 300 street girls in the central business district, Accra.